Our highly trained, uniformed, service technicians: know how to communicate with building tenants; will contact site personnel as you request; will contact your facilities department with any unit problems being created in house; will document any roof top or additional equipment problems found while on our site visits; will keep in touch with your representative about repair dates, new problems uncovered & job completions; will keep facilities notified as to current running conditions of your equipment and will always clean up after their work.
The on-site service technician can generally give repair quotes on the spot after determining the problem and parts needed. Our aim at Indoor Atmosphere is to get your equipment back up and running as soon as possible. Depending upon the availability of parts, unit repairs can be made within 24 hours.
When you place a call to Indoor Atmosphere for diagnostic service, you will be sent a qualified technician to inspect your unit. We don't send salesmen, installation technicians or a service trainee to your door. Indoor Service Department will send only a highly qualified, factory trained, service technician to your location to: (1) identify the nature of the situation, (2) locate the problem unit, (3) determine its existing operational condition, (4) properly diagnose the unit, (5) evaluate the problems uncovered, (6) determine repair options, (7) list any parts needed, (8) make up an on-site estimate, & (9) call and/or speak to the person responsible for repair authorization. Once we have the authorization, we will begin the repair process.
Quality, fast, reliable, service and repairs is what we offer and what you will receive over & over again.